How do I file a complaint with TransUnion?

Summary:

Here are the key points about filing a complaint with TransUnion:

1. You can complain to TransUnion by visiting the CFPB’s website or calling (855) 411-CFPB (2372).
2. TransUnion, along with Equifax and Experian, is regulated by the federal Fair Credit Reporting Act (FCRA) and is a member of the Associated Credit Bureaus of America.
3. When you dispute TransUnion, review the investigation results. They are typically complete within two weeks, but may take up to 30 days. If you disagree with the results, you can contact the lender directly and provide supporting documentation.
4. You can sue TransUnion for false information. The FCRA and the California CCRAA allow for private lawsuits against credit reporting agencies and furnishers of information.
5. There is a class-action lawsuit against TransUnion related to a data breach in 2022 affecting 200 million individuals.
6. If errors are not corrected after a dispute with TransUnion, you have the right to sue. Contact TransUnion by phone, online dispute, or mail to initiate the dispute.
7. The FCRA holds credit bureaus like TransUnion accountable for the collection, dissemination, and use of consumer credit information.
8. Filing a dispute does not directly impact credit scores. However, if the dispute leads to changes in information on the credit report, the credit score may change.
9. When investigating disputes, TransUnion contacts the data furnisher (creditor or debt collector) to verify the accuracy of the disputed item.
10. If you want to complain about a false credit report, contact the relevant credit provider or credit reporting body. They must acknowledge your complaint within 7 days and provide a decision within 30 days.
11. To request a refund from TransUnion, call Customer Service with transactional information. The “money-back guarantee” is available only once per consumer customer.

Questions:

1. How can I complain to TransUnion?

Consumers can submit complaints about financial products and services by visiting the CFPB’s website or by calling (855) 411-CFPB (2372).

2. Who regulates TransUnion?

The three major credit reporting agencies – Equifax, Experian, and TransUnion – are regulated by the federal Fair Credit Reporting Act and are members of the Associated Credit Bureaus of America.

3. What happens when you dispute TransUnion?

Review your investigation results. Most dispute investigations at TransUnion are complete within two weeks, but some may take up to 30 days. If you don’t agree with the results, it may be a good idea to contact the lender directly and provide any documentation you have to support your claim.

4. Can I sue TransUnion for false information?

Both the FCRA or the California CCRAA allow for private lawsuits to be filed against credit reporting agencies – like TransUnion, Equifax, and Experian – and against what are called “furnishers” – those companies that “furnish” information about the consumer’s debt.

5. Is there a class-action lawsuit against TransUnion?

TransUnion LLC was hit with a class action alleging it failed to protect the personal information of 200 million people who were affected by a 2022 data breach.

6. Can we sue TransUnion?

If errors are not corrected after a proper dispute with TransUnion, you have the right to sue. You can contact TransUnion by calling (800) 916-8800, filing an online dispute at www.transunion.com/credit-disputes/dispute-your-credit, or writing a dispute letter and mailing it to TransUnion.

7. Who holds credit bureaus accountable?

The FCRA is responsible for regulating the collection, dissemination, and use of consumer credit information, as well as providing guidelines for credit reporting agencies (CRAs), such as TransUnion, Experian, and Equifax.

8. Is there a downside to disputing a credit report?

Filing a dispute has no impact on credit scores. But if certain information on your credit report changes as a result of your dispute, your credit score can change.

9. How does TransUnion investigate disputes?

TransUnion investigates your claim by contacting the data furnisher (the creditor or debt collector who reported the information) to verify the accuracy of the disputed item.

10. How do I complain about a false credit report?

If you want to complain about the information on your credit report, you should contact the relevant credit provider or credit reporting body. Your complaint must be acknowledged within 7 days, and a decision about the complaint should be made within 30 days.

11. How do I get my money back from TransUnion?

In order to receive a refund for the amount you paid, please call Customer Service toll-free at (855) 681-3196 with your transactional information. The “money-back guarantee” is available only once per consumer customer.